Yes. Unless clearly stated otherwise, NurseNest plans are recurring subscriptions billed in advance on the billing interval selected at checkout.
Does my subscription renew automatically?
Yes, unless you cancel before the next renewal date.
How do I cancel?
You can cancel through your account settings if available, or by contacting support at [email protected]. Cancellation stops future renewals.
Do I still have access after I cancel?
Usually yes, until the end of your current paid billing term.
Do you offer refunds?
Except where required by law or expressly stated otherwise, subscription charges are generally non-refundable and partial billing periods are not prorated.
I forgot to cancel. Can I get a refund?
Generally no, though we may choose to review exceptional cases at our discretion.
Can I share my account with a friend, classmate, or study group?
No. Accounts are licensed to one individual user only.
Can I log in on more than one device?
Reasonable personal use across your own devices is generally fine, but suspicious or simultaneous usage patterns may trigger security review.
Why was I asked to log in again or why is my access limited?
This can happen for account security, entitlement validation, payment issues, or unusual usage patterns.
Why can’t I copy, print, or export certain premium content?
To protect copyrighted premium materials and maintain fair access for paying users, some content may be subject to copy, print, watermarking, or access restrictions.
Can I screenshot lessons or rationales?
Personal incidental viewing is one thing, but capturing or redistributing premium content for sharing, resale, reposting, or republication is not allowed.
Can I use your questions or rationales in my tutoring materials, study group, or course?
No, unless you have written permission from NurseNest.
Will NurseNest guarantee I pass my exam?
No. NurseNest is a study tool, not a guarantee of any result.
Is the content medical advice?
No. The platform is educational only and is not a substitute for clinical judgment or professional guidance.
Why does my readiness score change?
Readiness or performance indicators are estimates based on your activity and are meant to support studying, not to guarantee an outcome.
I do not recognize a charge. What should I do?
Contact us first at [email protected] so we can review the transaction quickly.
Should I file a chargeback with my bank?
Please contact us first. Many issues can be resolved faster through support than through a formal dispute process.
What records do you keep about purchases and usage?
We may keep records such as checkout acceptance, billing status, receipts, access logs, session history, and product usage to operate the service, prevent abuse, and respond to disputes.
What information do you collect?
We collect information needed to provide the service, such as account, billing, usage, and support information, as described in our Privacy Policy.
Do you send marketing emails?
We may send marketing messages where permitted and, where required, where we have the necessary consent. You can unsubscribe from marketing emails at any time.
